Privacy Policy

Effective Date: September 5, 2026

Smith Mechanical Services LLC (“Smith Mechanical Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, request an estimate, schedule service, or otherwise communicate with Smith Mechanical Services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
  • Email address
  • Telephone or mobile number
  • Service address
  • Billing or payment-related information
  • Information regarding your HVAC, heating, cooling, air duct, dryer vent, or indoor air quality service needs
  • Appointment and service information
  • Communications you send to us through our website, telephone, email, or text messaging

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, and general website usage information.

How We Use Your Information

Smith Mechanical Services may use the information we collect to:

• Respond to inquiries and requests for estimates
  • Schedule and manage service appointments
  • Provide heating, air conditioning, air duct cleaning, dryer vent cleaning, inspection, sanitizing, repair, installation, and related services
  • Communicate regarding appointments, estimates, service requests, work being performed, invoices, and customer support
  • Send service reminders and other information related to our services
  • Operate and improve our website and customer experience
  • Maintain business and customer records
  • Protect against fraudulent or unauthorized activity
  • Comply with applicable legal and regulatory requirements

SMS/Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from Smith Mechanical Services LLC, we may use your mobile number to communicate with you regarding service requests, appointments, scheduling, estimates, service updates, customer support, billing or account-related information, and other communications you have consented to receive.

Message frequency may vary depending on your interactions with Smith Mechanical Services. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Mobile information, including mobile phone numbers and SMS opt-in consent data, will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers strictly when necessary to provide services on our behalf, such as communications, scheduling, payment processing, website hosting, or other business operations. SMS consent and mobile information will not be shared with third parties for marketing purposes.

How We Share Information

We do not sell personal information.

We may disclose information to trusted vendors or service providers that assist us in operating our business and providing services to customers. These providers are permitted to use information only as necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, or safety of Smith Mechanical Services, our customers, or others.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

Third-Party Services

Our website or business operations may utilize third-party services for functions such as scheduling, communications, analytics, payment processing, or website functionality. Those providers may maintain their own privacy policies governing their services.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

You may unsubscribe from SMS communications at any time by replying STOP to a message.

Changes to This Privacy Policy

Smith Mechanical Services LLC may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how Smith Mechanical Services handles your information, please contact:

Smith Mechanical Services LLC
Phone: 717-542-8113
Email: info@smithmechservices.com
Website: smithmechservices.com